Patient Access Representative Certification (CHAA) Practice Test

Patient Access Representative Certification (CHAA) Practice Test

This test is designed to help you prepare for the Certified Healthcare Access Associate (CHAA) exam by assessing your knowledge of key concepts, regulations, and best practices in patient access services.

The test consists of 50 multiple-choice questions covering topics such as patient registration, insurance verification, compliance, customer service, and healthcare terminology.

Use this practice test to identify areas where you may need further study and to build confidence for the actual exam.

Good luck!

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Patient Access Representative Certification (CHAA) Practice Test

Congratulations - you have completed Patient Access Representative Certification (CHAA) Practice Test. You scored %%SCORE%% out of %%TOTAL%%. Your performance has been rated as %%RATING%%
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Question 1
What is the primary role of a Patient Access Representative?
A
Diagnose patient conditions
B
Schedule surgeries
C
Register patients and verify insurance
D
Perform medical coding
Question 2
Which of the following is a key component of patient registration?
A
Collecting patient demographics
B
Administering medications
C
Conducting lab tests
D
Interpreting X-rays 
Question 3
What does HIPAA stand for?
A
Health Information Privacy and Accountability Act
B
Health Insurance Portability and Accountability Act
C
Healthcare Information Protection and Access Act
D
Hospital Insurance and Patient Access Act
Question 4
Which document is required for a patient to authorize the release of their medical information?
A
HIPAA form
B
Consent for treatment form
C
Advance directive
D
Medical power of attorney
Question 5
What is the purpose of verifying a patient’s insurance eligibility?
A
To determine the patient’s medical history
B
To ensure the patient’s coverage is active and accurate
C
To schedule follow-up appointments
D
To diagnose the patient’s condition
Question 6
Which of the following is an example of a government-sponsored insurance program?
A
Blue Cross Blue Shield
B
Medicare
C
Aetna
D
UnitedHealthcare
Question 7
What is the first step in the patient access process?
A
Insurance verification
B
Patient registration
C
Medical coding
D
Billing and collections
Question 8
Which term refers to the amount a patient must pay before insurance begins to cover costs?
A
Co-payment
B
Deductible
C
Premium
D
Coinsurance
Question 9
What is the purpose of the Emergency Medical Treatment and Labor Act (EMTALA)?
A
To ensure patients are billed correctly
B
To provide emergency care regardless of ability to pay
C
To regulate insurance companies
D
To standardize medical coding
Question 10
Which of the following is NOT a type of health insurance plan?
A
HMO
B
PPO
C
EPO
D
FDA
Question 11
What is the primary purpose of a patient’s medical record?
A
To track billing information
B
To document patient care and treatment
C
To verify insurance eligibility
D
To schedule appointments
Question 12
Which of the following is an example of a patient identifier?
A
Social Security number
B
Medical record number
C
Date of birth
D
All of the above
Question 13
What is the role of the Patient Access Representative in compliance with HIPAA?
A
To diagnose patients
B
To protect patient privacy and confidentiality
C
To administer medications
D
To interpret lab results
Question 14
Which of the following is a common customer service skill required for Patient Access Representatives?
A
Active listening
B
Medical coding
C
Surgical skills
D
Lab analysis
Question 15
What is the purpose of a pre-authorization in healthcare?
A
To verify patient identity
B
To obtain approval from insurance for a procedure
C
To schedule an appointment
D
To collect payment
Question 16
Which of the following is NOT a responsibility of a Patient Access Representative?
A
Collecting patient payments
B
Registering patients 
C
Performing surgeries
D
Verifying insurance
Question 17
What is the term for the amount a patient pays at the time of service?
A
Deductible
B
Co-payment
C
Premium
D
Coinsurance
Question 18
Which of the following is an example of a primary insurance provider?
A
Medicare
B
Supplemental Insurance
C
Medicaid
D
Both a and c
Question 19
What is the purpose of the Affordable Care Act (ACA)?
A
To reduce healthcare costs and increase access to insurance
B
To regulate medical coding
C
To standardize patient registration
D
To provide emergency care
Question 20
Which of the following is a key component of effective communication in patient access?
A
Using medical jargon
B
Active listening and empathy
C
Avoiding eye contact
D
Interrupting the patient
Question 21
What is the purpose of a patient’s advance directive?
A
To specify their insurance provider
B
To outline their treatment preferences
C
To verify their identity
D
To schedule appointments 
Question 22
Which of the following is an example of a patient's financial responsibility?
A
Co-payment
B
Deductible
C
Coinsurance
D
All of the above
Question 23
What is the primary goal of patient access services?
A
To provide medical treatment
B
To ensure accurate patient registration and billing
C
To diagnose illnesses
D
To perform lab tests 
Question 24
Which of the following is a common challenge in patient access?
A
Language barriers
B
Lack of insurance
C
Incomplete patient information
D
All of the above
Question 25
What is the purpose of the Medicare program?
A
To provide health insurance for low-income individuals
B
To provide health insurance for individuals over 65
C
To regulate hospitals
D
To standardize medical coding
Question 26
Which of the following is an example of a secondary insurance provider?
A
Medicare
B
Supplemental insurance
C
Medicaid
D
Both b and c
Question 27
What is the purpose of the Medicaid program?
A
To provide health insurance for low-income individuals
B
To provide health insurance for individuals over 65
C
To regulate hospitals
D
To standardize medical coding
Question 28
Which of the following is a key component of patient satisfaction?
A
Accurate billing
B
Timely service
C
Clear communication
D
All of the above
Question 29
What is the purpose of the National Provider Identifier (NPI)?
A
To identify healthcare providers
B
To identify patients
C
To verify insurance eligibility
D
To schedule appointments
Question 30
Which of the following is an example of a patient access software system?
A
Epic
B
Microsoft Word
C
Adobe Acrobat
D
QuickBooks
Question 31
What is the purpose of the Health Insurance Portability and Accountability Act (HIPAA)?
A
To protect patient privacy and security
B
To regulate insurance companies
C
To standardize medical coding
D
To provide emergency care
Question 32
Which of the following is a key component of patient access training?
A
Medical coding
B
Customer service skills
C
Surgical skills
D
Lab analysis
Question 33
What is the purpose of the Consolidated Omnibus Budget Reconciliation Act (COBRA)?
A
To provide continued health insurance coverage after job loss
B
To regulate hospitals
C
To standardize medical coding
D
To provide emergency care
Question 34
Which of the following is an example of a patient access metric?
A
Patient wait time
B
Number of surgeries performed
C
Lab test results
D
Medication dosages
Question 35
What is the purpose of the Patient Protection and Affordable Care Act (PPACA)?
A
To reduce healthcare costs and increase access to insurance
B
To regulate medical coding
C
To standardize patient registration
D
To provide emergency care
Question 36
Which of the following is a key component of patient access compliance?
A
HIPAA regulations
B
Medical coding
C
Surgical skills
D
Lab analysis
Question 37
What is the purpose of the Medicare Advantage program?
A
To provide additional benefits beyond Original Medicare
B
To regulate hospitals
C
To standardize medical coding
D
To provide emergency care
Question 38
Which of the following is an example of a patient access best practice?
A
Verifying insurance eligibility
B
Collecting patient demographics
C
Providing clear communication
D
All of the above
Question 39
What is the purpose of the Children’s Health Insurance Program (CHIP)?
A
To provide health insurance for low-income children
B
To provide health insurance for individuals over 65
C
To regulate hospitals
D
To standardize medical coding
Question 40
Which of the following is a key component of patient access technology?
A
Electronic health records (EHR)
B
Medical coding
C
Surgical skills
D
Lab analysis
Question 41
What is the purpose of the Health Information Technology for Economic and Clinical Health (HITECH) Act?
A
To promote the use of electronic health records
B
To regulate insurance companies
C
To standardize medical coding
D
To provide emergency care
Question 42
Which of the following is an example of a patient access challenge?
A
Language barriers
B
Lack of insurance
C
Incomplete patient information
D
All of the above
Question 43
What is the purpose of the Medicare Supplement Insurance (Medigap) program?
A
To provide additional benefits beyond Original Medicare
B
To regulate hospitals
C
To standardize medical coding
D
To provide emergency care
Question 44
Which of the following is a key component of patient access communication?
A
Active listening
B
Medical coding
C
Surgical skills
D
Lab analysis
Question 45
What is the purpose of the Patient Self-Determination Act (PSDA)?
A
To ensure patients are informed of their rights
B
To regulate insurance companies
C
To standardize medical coding
D
To provide emergency care
Question 46
Which of the following is an example of a patient access responsibility?
A
Verifying insurance eligibility
B
Collecting patient demographics
C
Providing clear communication
D
All of the above
Question 47
What is the purpose of the Health Savings Account (HSA)?  
A
To save money for medical expenses
B
To regulate hospitals
C
To standardize medical coding
D
To provide emergency care
Question 48
Which of the following is a key component of patient access training?
A
HIPAA regulations
B
Customer service skills
C
Medical coding
D
Both a and b
Question 49
What is the purpose of the Medicare Part D program?
A
To provide prescription drug coverage
B
To regulate hospitals
C
To standardize medical coding
D
To provide emergency care
Question 50
Which of the following is an example of a patient access metric?  
A
Patient satisfaction scores
B
Number of surgeries performed
C
Lab test results
D
Medication dosages
Once you are finished, click the button below. Any items you have not completed will be marked incorrect. Get Results
There are 50 questions to complete.

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