Certified Healthcare Access Manager (CHAM) Practice Test

Certified Healthcare Access Manager (CHAM) Practice Test

This test is designed to help you prepare for the CHAM certification exam by assessing your knowledge of key concepts, regulations, and best practices in healthcare access management.

The test consists of 50 multiple-choice questions covering topics such as patient access services, regulatory compliance, revenue cycle management, and customer service.

Use this practice test to identify areas where you may need further study and to build confidence for the actual exam.

Good luck!

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Certified Healthcare Access Manager (CHAM) Practice Test

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Question 1
What is the primary goal of healthcare access management?  
A
Increase hospital profits
B
Ensure timely and accurate patient registration
C
Reduce physician workload
D
Improve hospital aesthetics
Question 2
Which of the following is a key component of patient access services?
A
Medical coding
B
Patient registration
C
Surgical scheduling
D
Laboratory testing
Question 3
What does HIPAA stand for?
A
Health Information Privacy and Accountability Act
B
Healthcare Insurance Portability and Accountability Act
C
Health Information Portability and Accountability Act
D
Healthcare Information Privacy and Accountability Act
Question 4
Which regulation protects patient privacy and confidentiality?
A
EMTALA
B
HIPAA
C
OSHA
D
CMS
Question 5
What is the purpose of EMTALA?
A
To ensure patient privacy
B
To provide emergency medical treatment regardless of ability to pay
C
To regulate hospital billing practices
D
To standardize medical coding 
Question 6
Which of the following is NOT a responsibility of a healthcare access manager?
A
Overseeing patient registration
B
Managing revenue cycle operations
C
Performing surgical procedures
D
Ensuring compliance with regulations
Question 7
What is the first step in the revenue cycle?
A
Patient registration
B
Medical coding
C
Claims submission
D
Payment posting
Question 8
Which of the following is a critical element of accurate patient registration?
A
Verifying insurance eligibility
B
Scheduling follow-up appointments
C
Conducting medical examinations
D
Performing laboratory tests
Question 9
What is the purpose of a Master Patient Index (MPI)?
A
To track hospital finances
B
To maintain a unique identifier for each patient
C
To schedule surgeries
D
To manage physician credentials
Question 10
Which of the following is an example of a patient identifier?
A
Room number
B
Medical record number
C
Physician name
D
Hospital floor
Question 11
What is the role of the Affordable Care Act (ACA) in healthcare access?
A
To reduce the number of insured individuals
B
To expand access to health insurance coverage
C
To increase out-of-pocket costs for patients
D
To limit hospital admissions
Question 12
Which department is responsible for verifying insurance eligibility?
A
Laboratory
B
Patient access services
C
Radiology
D
Pharmacy 
Question 13
What is the purpose of a pre-authorization in healthcare?
A
To confirm patient identity
B
To obtain approval for a medical procedure
C
To schedule an appointment
D
To process a payment   
Question 14
Which of the following is a common barrier to healthcare access?
A
Overstaffing
B
Lack of insurance
C
Excessive hospital funding
D
Low patient demand 
Question 15
What is the primary purpose of the revenue cycle in healthcare?
A
To provide patient care
B
To manage financial transactions from patient registration to final payment
C
To recruit physicians
D
To conduct medical research
Question 16
Which of the following is a key customer service skill for patient access staff?
A
Medical coding
B
Empathy and active listening
C
Surgical expertise
D
Laboratory analysis 
Question 17
What is the purpose of a compliance program in healthcare?
A
To increase patient wait times
B
To ensure adherence to laws and regulations
C
To reduce hospital revenue
D
To limit patient access
Question 18
Which of the following is a common challenge in healthcare access management?
A
Overstaffing
B
Regulatory changes
C
Excessive funding
D
Low patient volume 
Question 19
What is the role of the Joint Commission in healthcare?
A
To regulate insurance companies
B
To accredit and certify healthcare organizations
C
To manage patient registration
D
To oversee medical coding 
Question 20
Which of the following is a key component of patient satisfaction?
A
Long wait times
B
Clear communication
C
Limited access to care
D
High out-of-pocket costs
Question 21
What is the purpose of a patient financial counselor?
A
To perform medical procedures
B
To assist patients with billing and payment options
C
To schedule surgeries
D
To manage hospital finances
Question 22
Which of the following is a common method for collecting patient payments?
A
Online portals
B
Medical coding
C
Laboratory testing
D
Surgical scheduling
Question 23
What is the purpose of a chargemaster in healthcare?
A
To list prices for medical services and procedures
B
To manage patient registration
C
To verify insurance eligibility
D
To schedule appointments
Question 24
Which of the following is a key responsibility of a healthcare access manager?
A
Performing surgeries
B
Ensuring compliance with HIPAA
C
Conducting laboratory tests
D
Managing hospital cafeterias 
Question 25
What is the purpose of a denial management process?
A
To reject patient registrations
B
To address and resolve denied insurance claims
C
To limit patient access
D
To reduce hospital revenue 
Question 26
Which of the following is a common reason for insurance claim denials?
A
Accurate patient registration
B
Lack of pre-authorization
C
Clear documentation
D
Timely claims submission 
Question 27
What is the role of a clearinghouse in healthcare billing?
A
To provide patient care
B
To process and transmit claims to insurance companies
C
To schedule appointments
D
To verify patient identity
Question 28
Which of the following is a key element of effective communication in healthcare?
A
Using medical jargon
B
Active listening
C
Avoiding eye contact
D
Interrupting patients
Question 29
What is the purpose of a patient access training program?
A
To reduce staff knowledge
B
To improve staff skills and compliance
C
To increase patient wait times
D
To limit access to care
Question 30
Which of the following is a common metric for evaluating patient access performance?
A
Number of surgeries performed
B
Patient wait times
C
Physician workload
D
Hospital revenue
Question 31
What is the purpose of a patient access audit?
A
To increase errors
B
To identify areas for improvement
C
To reduce patient satisfaction
D
To limit access to care 
Question 32
Which of the following is a key component of a patient-centered approach?
A
Ignoring patient preferences
B
Focusing on administrative tasks only
C
Respecting patient values and needs
D
Limiting communication
Question 33
What is the purpose of a patient access policy manual?  
A
To provide guidelines for patient care
B
To outline procedures and standards for patient access staff
C
To manage hospital finances
D
To schedule surgeries
Question 34
Which of the following is a common challenge in managing patient access staff?
A
Overstaffing
B
High employee turnover
C
Excessive funding
D
Low patient volume 
Question 35
What is the role of technology in patient access management?
A
To increase manual processes
B
To streamline registration and billing processes
C
To reduce accuracy
D
To limit access to care
Question 36
Which of the following is a key benefit of electronic health records (EHRs)?
A
Increased paperwork
B
Improved patient data accessibility
C
Longer patient wait times
D
Higher costs
Question 37
What is the purpose of a patient access dashboard?
A
To display hospital finances
B
To monitor key performance indicators (KPIs)
C
To schedule surgeries
D
To manage laboratory tests 
Question 38
Which of the following is a common KPI for patient access?
A
Number of surgeries performed
B
Patient registration accuracy
C
Physician workload
D
Hospital revenue 
Question 39
What is the purpose of a patient access survey?
A
To reduce patient satisfaction
B
To gather feedback and improve services
C
To limit access to care
D
To increase wait times
Question 40
Which of the following is a key element of a successful patient access team?
A
Poor communication
B
Lack of training
C
Collaboration and teamwork
D
High turnover
Question 41
What is the purpose of a patient access improvement plan?
A
To maintain the status quo
B
To identify and address areas for improvement
C
To reduce patient satisfaction
D
To limit access to care 
Question 42
Which of the following is a common tool for managing patient access workflows?
A
Spreadsheets
B
Electronic health records (EHRs)
C
Laboratory equipment
D
Surgical instruments
Question 43
What is the purpose of a patient access committee?
A
To oversee hospital finances
B
To address patient access issues and improve processes
C
To schedule surgeries
D
To manage laboratory tests
Question 44
Which of the following is a key responsibility of a patient access supervisor?  
A
Performing medical procedures
B
Overseeing staff and ensuring compliance
C
Managing hospital finances
D
Conducting laboratory tests
Question 45
What is the purpose of a patient access training manual?
A
To provide guidelines for patient care
B
To outline procedures and standards for staff
C
To manage hospital finances
D
To schedule surgeries 
Question 46
Which of the following is a common challenge in patient access management?  
A
Overstaffing
B
Regulatory compliance
C
Excessive funding
D
Low patient volume
Question 47
What is the purpose of a patient access performance review?
A
To reduce staff morale
B
To evaluate staff performance and provide feedback
C
To limit access to care
D
To increase wait times
Question 48
Which of the following is a key element of effective patient access leadership?
A
Poor communication
B
Lack of vision
C
Clear communication and vision
D
High turnover
Question 49
What is the purpose of a patient access strategic plan?
A
To maintain the status quo
B
To set goals and improve patient access services
C
To reduce patient satisfaction
D
To limit access to care
Question 50
Which of the following is a common trend in patient access management?
A
Decreasing use of technology
B
Increasing focus on patient experience
C
Reducing regulatory compliance
D
Limiting access to care
Once you are finished, click the button below. Any items you have not completed will be marked incorrect. Get Results
There are 50 questions to complete.

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